HP Envy 5540 Duplex

[Oates63]

My HP Envy 5540 printer will not keep the duplexing setting.  When I go into printer properties and device settings, the automatic configuration is off and the automatic duplexing unit is not installed.  When I change to auto config to on, I can change the duplexing unit to installed.  Hit apply and it looks good.  Within minutes, if I go back it will revert back to the original settings.  I have updated the software but to no avail.  I did not have any problems until one of the Win 10 updates.  Please help, this is driving me bonkers.

[asmita6658]

Hi @Oates63

Welcome to the HP Support Community. I'd be happy to assist you with the duplexing issue. 

Download and install HP Print and Scan Doctor, it is a Windows tool to fix printer issues. 

If the issue still persists, try re-installing the printer driver -

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type and open “Devices and printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here for Windows 10 (64-bit).

15. Click on the downloaded file and follow the on-screen instructions. 

You may also refer to this document -  HP Printers - How to Print on Both Sides of the Paper (Windows) (Duplexing)

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Oates63]

I get the following error when I try to uninstall the HP software and driver.

[asmita6658]

@Oates63

Thanks for replying. Please try the below steps suggested by @ShlomiL and @Dragon-Fur. You may also refer to this link.

a) Select Start, and in the search box, enter Command Prompt. Press and hold (or right-click) Command Prompt (Desktop app) from the search results and select Run as administrator.

b) Copy the following command, then right-click the Command Prompt dialog and select Paste, then press Enter till any command completes

processing:

takeown /f %windir%\System32\DriverStore\FileRepository /r /d y icacls "%windir%\System32\DriverStore\FileRepository" /grant %username%:(OI)(CI)F /T for /d %G in ("%windir%\System32\DriverStore\FileRepository\hp*") do rd /s /q "%~G" takeown /f %windir%\System32\DriverStore\FileRepository /A /r /d y

From the Start menu click the Gear icon, select Apps and uninstall the HP Basic Device Software for your printer. Download and install the latest HP Basic Device Software for your printer as necessary:
https://support.hp.com/us-en/drivers/printers

Keep me posted.