HP Envy 7640 Printing Problems

[Bessette]

Printer does not start printing at top of page, specifically photo paper, no matter if the photo tray is used (5x7's or 4x6's) or the main tray 8.5x11's).  I've tried from a number of applications, including Apple's Photos and Affinity Photo. All prints come out truncated no matter what is selected in the print dialogue menus (regular or borderless, main tray or photo tray, auto select or photo glossy paper). All prints start printing at different places on the page, no two are alike. I had more prints of various sizes, but threw them out. There seems to be no rhyme or reason. The paper is premium glossy photo paper from Epson.

Here are some contact prints (flattened with no layers or masks):

[Copier-Pro · Accepted solution]

I will try and assist.This sounds to me like the paper feed wheels are not picking up the paper correctly.Try to clean the wheels with a soapy cloth.The paper pick up wheels might be slipping on the paper.Hope this will help.

[Gabby3]

I am trying to print mailing labels (5136) and the printing starts above the first label. The same thing happens when I print a document. Printing starts at the very top of the page.