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‎06-09-2020 02:23 PM - edited ‎06-09-2020 04:10 PM

HP Recommended
Product: HP Envy 7858
Operating System: Microsoft Windows 10 (64-bit)

I bought an open box HP Envy 7858 from a yard sale and bought ink cartridges, when I was setting up I received a message on my printer saying "SETUP Cartridges" so I placed in the ink cartridges I bought seperately and didn't work,  is there a way to use different ink cartridges instead of the old SETUP ones which I don't have?

9 people had the same question
4 REPLIES 4

‎06-13-2020 11:36 AM

HP Recommended

@Janeth3 Welcome to HP Community!

 

I understand that you would like to bypass the setup ink cartridges.

 

I've sent you a private message with reset instructions.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link. 

  

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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‎06-19-2020 05:16 PM

HP Recommended

I am having the same issue and have not been able to get anybody to help.  Can I also please get the instructions to bypass?

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‎06-20-2020 08:53 AM

HP Recommended

@Mifrancis2

 

I understand your concerns.

 

Please let us know which printer model number you are using.

 

Have a nice day!!

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‎07-05-2020 07:50 AM

HP Recommended

Please I don’t have access for contact HP my sister lock me, I don’t know what happen 

FE21688A-4B46-4372-97D1-C47477F86A10.png

 

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