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‎11-20-2019 10:31 PM

HP Recommended

Thanks for the information @Maurimai!

 

Right-click the Start button and select Run.

Type services.msc and then press OK.

Locate the Shell Hardware Detection service and press Restart.

can you see the following dialog about the WIA service? does it restart with no additional errors?

111.JPG

 

Scroll down and locate the Windows Image Acquisition service,

can you see the service is running and set to Automatic Startup as shown below?

111.JPG



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎11-21-2019 01:27 AM

HP Recommended

@ShlomiL

hi,

i did what you suggested.

the wia service was already running and automatic

but the scanner HP LJ200 M276  don't work

(no connection with the scanner).

Have a nice day...

Maurimai

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‎11-21-2019 12:13 PM

HP Recommended

And what about my first question?

 

Can you see the dialog about the WIA service (Restart other services) when restarting the Shell Hardware Detection service as shown in the first picture or not?



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎11-21-2019 03:08 PM

HP Recommended

Hi ShlomiL

 

the answer to your question is yes.

here the screenshots:

Cattura2.PNG

Cattura3.PNG

 

Thank you very much

Maurimai

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