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Top Student
Posts: 5
Member Since: ‎01-02-2014
Message 1 of 5 (113 Views)

HP Laserjet M1136 MFP is not recognized by Mac OS High Sierra

Product Name: HP LASERJET M1136 MFP
Operating System: macOS 10.13 High Sierra

HP Laserjet M1136 MFP is not recognized by Mac OS High Sierra.

 

When I plug in the printer USB drive it gives the following message 

"The disk you inserted was not readable by this computer"

 

Note: There is no fault with the printer or usb cable as the same works perfectly fine on a Windows laptop. 

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Top Student
Posts: 5
Member Since: ‎01-02-2014
Message 2 of 5 (86 Views)

Re: HP Laserjet M1136 MFP is not recognized by Mac OS High Sierra

Adding to my previous comment. I am searching for a driver for Mac OS High Sierra but not able to find one. 

HP Support Agent
Posts: 10,462
Member Since: ‎07-19-2016
Message 3 of 5 (68 Views)

Re: HP Laserjet M1136 MFP is not recognized by Mac OS High Sierra

@ChezD,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the printer is not getting detected on your Mac computer and you are looking for the printer driver.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details.

  • When was the last time the printer was working fine?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Meanwhile, I recommend you install the driver using the apple software update. Follow the steps in the below article to install the driver.

 

https://hp.care/2sYLagB

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

Top Student
Posts: 5
Member Since: ‎01-02-2014
Message 4 of 5 (54 Views)

Re: HP Laserjet M1136 MFP is not recognized by Mac OS High Sierra

Please find my responses to your queries

 

  • When was the last time the printer was working fine?

       A. Never on the Mac. But it works fine from any Windows Machine. 

 

  • Have you made any software or hardware changes on the computer?
    A. Since it never worked on the Mac, I think this question is irrelevent. 
  • Have you performed any troubleshooting steps before posting?
    A. Yes I attempted to download the HP driver and install it. HP Easy Start.app
    However during the installation it comes to the step where it says plug in the printer. 
    Even though I plug it in , the installation does not proceed as it is not able to detect the printer. 

        Tried manually adding the printer via Mac's System preferences. 
         But the exact model is not listed in the available drivers. 

 

HP Support Agent
Posts: 11,331
Member Since: ‎07-27-2016
Message 5 of 5 (31 Views)

Re: HP Laserjet M1136 MFP is not recognized by Mac OS High Sierra

@ChezD

 

Thank you for your reply. 

 

As @The_Fossette is out of the office today, I'm replying to you. 

 

The issue is the printer uses Windows software called HP Smart Install and it is trying to run in Mac OS. You're likely have software installed to run Windows on the Mac such as Parallels or VM Ware Fusion. Please check to see this software is  installed and you can try disabling the software. 

 

Alternatively use a Windows based computer to disable HP Smart Install or use the printer's EWS (Embedded Web Server page) to disable it.

 

Here is a previous posting where the issue was resolved: https://hp.care/2JB8UCQ

 

Hope this information helps. Keep me posted.

 

Good luck! :)

MKazi
I am an HP Employee

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