HP Office-Jet 8730 installation problem

[mlachlan2909]

Having tremendous Problems to re-install my 8730 OfficeJet.

Can print via Web , but NOT anymore from Office365.

Kind Regards

Michael

[mlachlan2909]

IT is definitely the driver for the 8730, since the 8600 series Driver worked immediately to install.....

HP should definitely check the driver !

[Kumar0307]

@mlachlan2909, Welcome to the HP Support Community!

What is the error that you get while printing?

Have you tried printing different types of documents like PDF or Webpages and check if the issue persists?

If the issue is limited to MS Office applications, try repairing or reinstalling office application.

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

If the issue persists, proceed to the next step.

Clean reinstallation of Pre-installed HP drivers

1.  In Windows, search for and open Programs and features 
2.  Select your HP Printer 
3.  Select Uninstall 
4.  In Windows, search for and open Devices and printers 
5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.  Open up the run command with the “Windows key + R” key combo. 
7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.  Click on the “Drivers” tab 
9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.  Select Ok 
11.  Select Apply and Ok on the Print Server Properties windows 
12.  Close Devices and Printers, restart the computer.

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Try printing.

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[mlachlan2909]

Kumar,

it is NOT possible anymore to install the Printer on my Windows 10 Enterprise System. It installs the Software, but the Printer is not rwcognized as Printer. Printing from my Laptop is not possible.

But it works with the 8600 Series Driver !

I did everything you mentioned in your first reply.

Regards

Michael

[mlachlan2909]

And the thin which stunnes me most, is that I can print to the printer via e-print.

But NOT from my Laptop

[Kumar0307]

@mlachlan2909

You are able to print to the printer via ePrint because it does not require any driver. printing from the PC does. 

If the issue persists, install the printer using Windows built-in driver that may help.

Refer to this document to know how.

Keep me posted.

[mlachlan2909]

Hallo Kumar,

it worked to install the Windows Driver and now I did print a Test page finally, but I need the other functionality too (Fax, Scan).

That's why I bought this Printer.

Any other ideas ?

[Kumar0307 · Accepted solution]

@mlachlan2909

Glad you are able to print now. For scanning use HP Smart app.

Click here to download and know more about the app.

For faxing, you do not require drivers. Refer to this document to know how to setup fax on the printer.

Keep me posted for any other assistance.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!