-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printer Setup, Software & Drivers
- Re: HP Office-Jet 8730 installation problem
Create an account on the HP Community to personalize your profile and ask a question
12-02-2019 01:14 AM
Having tremendous Problems to re-install my 8730 OfficeJet.
Can print via Web , but NOT anymore from Office365.
Kind Regards
Michael
Solved! Go to Solution.
Accepted Solutions
12-06-2019 02:43 PM
Glad you are able to print now. For scanning use HP Smart app.
Click here to download and know more about the app.
For faxing, you do not require drivers. Refer to this document to know how to setup fax on the printer.
Keep me posted for any other assistance.
If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
KUMAR0307
I am an HP Employee
12-04-2019 01:06 PM
@mlachlan2909, Welcome to the HP Support Community!
What is the error that you get while printing?
Have you tried printing different types of documents like PDF or Webpages and check if the issue persists?
If the issue is limited to MS Office applications, try repairing or reinstalling office application.
Run HP Print and Scan Doctor to diagnose and fix any driver issue
Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.
If the issue persists, proceed to the next step.
Clean reinstallation of Pre-installed HP drivers
- In Windows, search for and open Programs and features
- Select your HP Printer
- Select Uninstall
- In Windows, search for and open Devices and printers
- In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’
- Open up the run command with the “Windows key + R” key combo.
- Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
- Click on the “Drivers” tab
- Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
- Select Ok
- Select Apply and Ok on the Print Server Properties windows
- Close Devices and Printers, restart the computer.
Click here to download the HP Full-featured driver.
Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.
Try printing.
Let me know how this goes.
If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
KUMAR0307
I am an HP Employee
12-05-2019 01:43 AM
Kumar,
it is NOT possible anymore to install the Printer on my Windows 10 Enterprise System. It installs the Software, but the Printer is not rwcognized as Printer. Printing from my Laptop is not possible.
But it works with the 8600 Series Driver !
I did everything you mentioned in your first reply.
Regards
Michael
12-05-2019 03:28 PM
You are able to print to the printer via ePrint because it does not require any driver. printing from the PC does.
If the issue persists, install the printer using Windows built-in driver that may help.
Refer to this document to know how.
Keep me posted.
KUMAR0307
I am an HP Employee
12-06-2019 02:43 PM
Glad you are able to print now. For scanning use HP Smart app.
Click here to download and know more about the app.
For faxing, you do not require drivers. Refer to this document to know how to setup fax on the printer.
Keep me posted for any other assistance.
If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
KUMAR0307
I am an HP Employee
Didn't find what you were looking for? Ask the community