-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printer Setup, Software & Drivers
- HP Office Jet Pro 8710 Cartridge Problem
Create an account on the HP Community to personalize your profile and ask a question
02-17-2019 11:59 AM
The CMY setup cartiges of my printer are depleted.
I wish to consitnue using the printer in just a black and white printing configuration but I seem to be unable to do this since everytime I print (with or without the depleted CMY cartiges inside) the printer just informs me that the cartiges are missing and doesnt react.
How can I set up my printer to set just in black and white with my current material?
-Black set up cartidge (seems to still have ink)
-CMY set up cartiges (seem to have run out)
-New Black cartidge
It seems that no matter what configuration I try, I either get the "cartiges missing" or "cartidges depleted error" both not letting me print even though there is enough black ink. What can I do ?
Am I not chosing the right print settings on my mac or is this a hardware limitation problem?
Solved! Go to Solution.
Accepted Solutions
02-20-2019 08:07 AM - edited 02-20-2019 08:08 AM
A warm welcome to HP Support Community!
HP Officejet 8710 printer is designed in such a way that it will only print when all ink cartridges have ink. Some ink from all the ink cartridges is used in periodic servicing tasks. This helps to prevent issues such as printhead clogs and poor print quality. I'm afraid, there is no way to bypass this feature.
You may also refer to this document.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
I am an HP Employee
02-20-2019 08:07 AM - edited 02-20-2019 08:08 AM
A warm welcome to HP Support Community!
HP Officejet 8710 printer is designed in such a way that it will only print when all ink cartridges have ink. Some ink from all the ink cartridges is used in periodic servicing tasks. This helps to prevent issues such as printhead clogs and poor print quality. I'm afraid, there is no way to bypass this feature.
You may also refer to this document.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
I am an HP Employee
02-27-2019 05:00 AM
You are welcome! If you need any help, feel free to reach out to us. Have a great day!
I am an HP Employee
Didn't find what you were looking for? Ask the community