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Bpfa
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HP OfficeJet 3830

HP OfficeJet 3830
Microsoft Windows 10 (64-bit)

I am not able to get the Fax software working properly for my 3830 printer.  I have gone through the setup procedure, performed a test which it passed, however; when attempting to send a fax either from the control panel on the printer or from the desktop it doesn't respond.

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HP Support Agent
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HP OfficeJet 3830

@Bpfa, Welcome to the HP Support Community!

 

To know how to use the Fax feature on the printer, refer to this document. If the fax test pass, it means the fax is setup correctly on the printer.

 

If the feature does not work, let us try these steps:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Send a test fax to HP. Click here to know how.

You will also receive a fax from HP as confirmation by which you may check if you are able to receive faxes.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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Bpfa
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HP OfficeJet 3830

I will attempt this again but not able to spend time on it now.  Thank you.

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HP Support Agent
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HP OfficeJet 3830

@Bpfa

 

Sure, you may try these steps in your leisure time and let me know how it goes.

 

Keep me posted.

KUMAR0307
I am an HP Employee

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