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jcraignos
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HP OfficeJet 5740 won't print after Windows 10 Update

Microsoft Windows 10 (64-bit)

Greetings all.  I am unable to reconnect my printer (HP Officejet 5740) to my home PC after having recently updated to the latest version of Windows 10.  Prior to that, my printer was working fine using a wireless connection.  The printer can see my home network and my computer can see the printer, but they are not on speaking terms.

 

Has anyone encountered this?  I have reinstalled the HP all-in-one software app, but no joy.

 

Thanks in advance.

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HP Support Agent
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HP OfficeJet 5740 won't print after Windows 10 Update

@jcraignos Welcome to HP Community!

 

I understand that you are unable to reconnect the printer after windows 10 update.

 

Follow the steps below and see if that helps- 

  1. Remove All Barriers: Certain building materials can get in the way of weaker signals like Bluetooth. Metal, bulletproof glass, concrete, and plaster are particularly bad, and marble, plaster, and brick aren’t great easy. So if you’re really struggling with interference, your first step should be to move your Bluetooth devices away from these materials. That means no brick walls between you and your devices, and definitely no metal desks! 
      

  2. Change Router Channel: If you have an Apple router and you’re constantly getting interference with your WiFi, try rebooting it. Upon restart, the station will search for a new channel. Specifically, a different channel than the one your Bluetooth devices is using to communicate. If you don’t have an Apple router, you may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best. 
      

  3. Move Closer to Your Router: If you often find that you’re getting interference when talking on a wireless headset while on a WiFi call (you’ll know because you’ll hear static), try moving closer to your router. This will give you a more robust WiFi connection, so the Bluetooth frequency can’t overpower it. 
      

  4. Get Away From Microwaves and Fluorescent Lighting: Both emit frequencies of 2.4GHz, and moving away from them will distance you from the source. 

Keep us posted,

 

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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