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HP OfficeJet Pro 6970 won't scan

HP OfficeJet Pro 6970
macOS 10.15 Catalina

I keep receiving the following error message even though I try to use the flatbed scanner (Do not want to use the feeder):

Automatic Document Feeder is Empty

No items were detected in the Automatic Document Feeder. Please place your originals into the Automatic Document Feeder and start the scan again.


The materials I want to scan won't fit in the automatic feeder. Please help to resolve the issue.

HP Support Agent
HP Support Agent
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HP OfficeJet Pro 6970 won't scan

Hi @AFA1


Welcome to the HP Support Community. I'd be happy to assist you with the scanning issue. 


HP Easy Scan is currently not fully compatible with macOS Catalina. We're actively working to restore complete functionality. Scan using Apple Image Capture as a workaround.


You may refer to this document for more information - HP Printers - HP Easy Scan Is Not Currently Supported in macOS Catalina


Let me know if you have any other questions. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

I am an HP Employee

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