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‎06-02-2020 04:36 AM

HP Recommended
Product: HP OfficeJet Pro 8020 series
Operating System: Microsoft Windows 7 (32-bit)

Product number 3UC61B.  The Hp Easystart has downloaded OK, but the printer drivers will not.  I've tried 4 times, in both full and basic modes, and each time the download reaches between 18 and 32mB then stops.  

 

What I've tried:

 

1.  Help function denied, no permission from server.

2.  Wireless and USB connection modes both tried.

3.  Microsoft security checked and allows HP program OK.

4.  Old printer files deleted at print server properties (Windows key then R)

 

Help please.

 

Kind Regards,

 

chris

3 REPLIES 3

‎06-02-2020 11:35 AM

HP Recommended

Hi,

 

Thank you for contacting HP.

As I get that you are unable to install the printer software, do not worry I will assist you on this.

 

Please try to download the drivers from any of the below links and check.

https://ftp.hp.com/pub/softlib/software13/printers/OJ8020/OJ8020_Full_WebPack_49.3.4475.exe

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-8020-all-in-one-printer-seri...

 

For any further assistance please reply to this email and I will be glad to assist you further.

 

Although I am an HP employee, I am speaking for myself and not for HP.

*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

I´m an HP employee
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‎06-03-2020 05:37 AM

HP Recommended

Thanks for that Gary C, I can now print from my PC. However I cannot scan, when I click on the scan icon I get the message, "The HP Office jet pro 8020 series was not found".  Even though it prints OK, Help please.

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‎06-03-2020 07:09 AM

HP Recommended

HI 

 

Thank You for replying to the post.

If Scan is not working then looks like the software installation did not go through completely.

We might need to Uninstall the complete software and reinstall.

 

Please check the link below :- 

https://support.hp.com/us-en/topic/diagnostics?category=printing&issue=scan-issues

 

The link has steps to run Print Scan Doctor, please run Print Scan doctor first and then follow the other steps in the document.

 

Let us know if you need further assistance.

 

Although I am an HP employee, I am speaking for myself and not for HP.

*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

I´m an HP employee
Was this reply helpful? Yes No
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