09-12-2019 07:45 AM
I own two HP OfficeJet Pro 8710 and neither will recognize or accept non HP replacement ink cartridges. From my understanding, HP lost the lawsuit that prevents the restriction of forcing only use of their replacement cartridges. However, I am still unable to use non HP cartridges despite the software update.
I have tried just about everything I read on chats to adjust setting, etc and nothing. What do you recommend to get HP to acknowledge and fix this issue with my printers. The are non functional unless I spent 4x to purchase their cartridges. How are they not being held accountable?
09-16-2019 07:47 AM
@Michaelsuff, Welcome to the HP Support Community!
You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.
QualityLogic, one of the world's foremost quality assurance organizations, tested the performance of HP inkjet print cartridges vs. remanufactured (refilled) brands. The results: original HP inkjet print cartridges far surpassed ink refills in both print quality and reliability.
Nearly one out of every six refilled ink cartridges tested was dead on arrival or failed prematurely 70% of refilled cartridges had some form of reliability problem Count on HP original ink cartridges for consistent, worry-free printing.
You may think you're saving money on remanufactured or refilled ink cartridges, but in the long run, the cost of wasted time, ink, and paper can more than make up the difference.
Keep me posted for any other assistance.
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