07-13-2019 02:43 AM
Since the latest windows update in July 2019 the HP Officejet 4650 driver appears to not be suitable. The printer does not recognise that the automatic duplex printing system is present and only allows manual duplex. It also no longer recognises that it can print colour.
I have tried both the HP full driver and the in built Windows driver and neither works. Is there any likelihood that HP will update their drivers or is my device now bricked. If this is the case then this user may not buy another HP device again, as a 2 year old printer failing is disgraceful.
All is fine on my works Windows 7 laptop so it is clearly a driver issue.
07-15-2019 05:37 PM
Thank you for posting your query on HP Community,
Let's try to update the printer firmware.
If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to install the latest firmware update on your printer from our HP support website. Alternatively you can also try to update the printer firmware directly from the printer control panel.
For more details on how to update, please use this link: HP Printers - Updating or Upgrading Printer Firmware
Once done, restart the printer.
If the issue persists, I would suggest here is to uninstall the printer from the root level and then reinstall it by following the steps below:
- Press “Windows key” + “r” to get the “Run” window.
- Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
- Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
- Go to services again - Start the print spooler.
- Now check for issue resolution.
- If the issue persists, also try clean installing the printer drivers. Here are the steps:
- First, unplug the USB cable from the printer if present.
- Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
- Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
- Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
- Under print server properties, go to drivers - remove any entry there as well.
- Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
- Restart your computer.
- Please click here to download and install the software.
- Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.
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Hope this helps!
Have a great day!
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I am an HP Employee
07-20-2019 02:08 AM
Thank you for the reply. I have tried this. I have also tried to load the software onto a laptop running the same version of windows and I get the same issues.
I have installed the software through USB and wirelessly to the same effect. When you install it through USB all works fine, and then as soon as you try and use the printer wirelessly it forgets about the colour and determines that it cannot work duplex. Meanwhile all the time thankfully my work laptop which has not yet been upgraded from windows 7 works fine.
Apologies but I do have an IT background so fault finding is part of my job. The driver is clearly the issue, and needs to be updated.
07-20-2019 12:50 PM
Try using the built-in drivers: https://support.hp.com/in-en/document/c01796879
Let me know if this helps.
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I am an HP Employee
07-21-2019 06:29 AM
Thanks for the response. Yes I have also tried this. Both windows 10 devices have been tried with the HP driver and the in built driver with no success.
Windows 7 and MacOS both work fine with the device allowing colour printing and automatic duplexing.
Hence why I say it is something within Windows 10 that is stopping the device working
07-21-2019 05:53 PM
In this scenario, I would suggest here is to uninstall the printer and then create a new user account.
Once done, restart the computer and then login to the new user account.
You may refer to this support document for more help: Click here
After logging on to the new user account, please go ahead and reinstall the printer drivers.
Let me know how it goes for further assistance!
I am an HP Employee