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iinneke Honor Student
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HP Officejet 8500 doesn't clear print orders

HP Officejet 8500
Microsoft Windows 10 (64-bit)

For some time now, my HP Officejet 8500 doesn't seem to clear the cache (?) after printing a document and/or simply doesn't print a document and keeps it waiting to be printed. Sometimes it prints after an hour or so. Sometimes not.
Running the problem solver sometimes results in printing the last print again, not in printing the next file to be printed.

The problem also occurred shortly after attaching the printer to another computer, so it seems to have something to do with the software in the printer.

HP Officejet 8600 words fine on both computers.

How can I solve this problem?

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Provost Provost
Provost
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HP Officejet 8500 doesn't clear print orders

@iinneke 

 

Welcome to HP Support Forum. I think you need to remove the queue. For Windows, please try:


  Hold down the Windows key and press R.
  From the Run window, type services.msc and hit enter.
  If the machine asks for Admin you have to accept this, 
  Look down to the print spooler service, right click it and select properties
  Click on the Stop button,
  Browse to C:\Windows\System32\Spool\printers or C:\Windows\System\Spool\printers (this may be hidden)
  Delete the job inside this folder
  Reboot the machine


Regards.

BH
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iinneke Honor Student
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HP Officejet 8500 doesn't clear print orders

Thank you!
The problem seems to be resolved for now, but I hope it sticks, because after swapping my printers it worked fine for a week or so, and then the same problem occurred, so I will wait a while to make sure the problem indeed is solved now.

By the way, there was no file in the map mentioned, on neither computer.

 

Thanks again!

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iinneke Honor Student
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HP Officejet 8500 doesn't clear print orders

Unfortunately, it was a very temporary fix. Now both printers have the same problem.

The message appears that there is still a file in queue, even if there isn't, which prevents printing.
Printed files are not deleted or only after quite some time.

Is there anything else I can do?

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