06-19-2019 03:28 AM
For some time now, my HP Officejet 8500 doesn't seem to clear the cache (?) after printing a document and/or simply doesn't print a document and keeps it waiting to be printed. Sometimes it prints after an hour or so. Sometimes not.
Running the problem solver sometimes results in printing the last print again, not in printing the next file to be printed.
The problem also occurred shortly after attaching the printer to another computer, so it seems to have something to do with the software in the printer.
HP Officejet 8600 words fine on both computers.
How can I solve this problem?
06-19-2019 02:30 PM
Welcome to HP Support Forum. I think you need to remove the queue. For Windows, please try:
Hold down the Windows key and press R.
From the Run window, type services.msc and hit enter.
If the machine asks for Admin you have to accept this,
Look down to the print spooler service, right click it and select properties
Click on the Stop button,
Browse to C:\Windows\System32\Spool\printers or C:\Windows\System\Spool\printers (this may be hidden)
Delete the job inside this folder
Reboot the machine
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
06-21-2019 02:38 AM
The problem seems to be resolved for now, but I hope it sticks, because after swapping my printers it worked fine for a week or so, and then the same problem occurred, so I will wait a while to make sure the problem indeed is solved now.
By the way, there was no file in the map mentioned, on neither computer.
06-26-2019 03:52 AM - edited 06-26-2019 03:54 AM
Unfortunately, it was a very temporary fix. Now both printers have the same problem.
The message appears that there is still a file in queue, even if there isn't, which prevents printing.
Printed files are not deleted or only after quite some time.
Is there anything else I can do?