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EJ59 Honor Student
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HP Officejet Pro 8620 Drivers won't install with Wireless

HP Officejet pro 8620
Microsoft Windows 10 (64-bit)

Hello Everyone, I'm looking for some help with my Printer it's a HP Officejet Pro 8620. I'm trying to install it on a new computer, but everytime I try to it says the wireless connect was unsuccessful. When it it looks up a wireless connections it see the printer and everything it just won't install the driver over the wifi for some reason, I had this problem for a few days now.

Anyone out can help me out with this problem.

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HP Support Agent
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HP Officejet Pro 8620 Drivers won't install with Wireless

Hi @EJ59,

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are having issues setting the printer wirelessly,

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article to setup the printer on your computer.

 

http://bitly.com/2vKuOKO

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

EJ59 Honor Student
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HP Officejet Pro 8620 Drivers won't install with Wireless

I follow the instructions and this happen,Untitled.png

Do you have any other solutions? Thanks for the help so far.

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HP Support Agent
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HP Officejet Pro 8620 Drivers won't install with Wireless

Hello, @EJ59

 

I see that you were interacting with @The_Fossette. He is out of office & I'd like to help :)

 

I see that you are facing issues while connecting the network printer to your new Windows 10 PC. Is the printer connected to the network? Check the wireless light. If the light is steady blue, then the printer is connected to the network. If the light is flashing, then the printer is not connected to the network. Go to Setup - Network - Wireless setup wizard to connect the printer to the newtork.

 

Once the printer is connected to the network, then assign a static IP to the printer:
 

  • Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
  • Type the IP address on your web browser to obtain the printer EWS page on your computer.
  • Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
  • Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
  • Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
  • Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

 

Now, try the steps below to install the printer over the network:

  • First, unplug the USB cable from the printer if present.
  • Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Restart your computer.
  • Open the Run window (Press Windows logo key + R), type “services.msc” and press ok to get services window.
  • Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.
  • Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
  • Repeat the same exercise on “Function Discovery Resource Publication” as well.
  • Click on http://hp.care/2ptjjHb and install the software.
  • Select Wireless option on the connection page and then finish the installation.

 

Please let me know if this resolves the issue, or if you require further assistance!

Good luck :)
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

 

DVortex
I am an HP Employee

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EJ59 Honor Student
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HP Officejet Pro 8620 Drivers won't install with Wireless

Thanks for the help so far, I followed the steps you gave me and sadly to say. It still says network installation was unsuccessful, I thank you for all the help you and The_Fossette have given me so far. But are there anymore solutions out there that can fix this problem?

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HP Support Agent
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HP Officejet Pro 8620 Drivers won't install with Wireless

Hello, @EJ59

 

I definitely have few more steps that you could try :)

 

But I'd like to isolate the issue further. Let me know the following details:

 

1) Is the printer connected to the network?

2) Where you able to assign a private IP address to the printer?

 

If yes, go to http://hp.care/2uKfsYn and follow steps 6,7 & 10.

 

Thanks, I will watch for your reply!

Cheers :)

 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am an HP Employee

EJ59 Honor Student
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HP Officejet Pro 8620 Drivers won't install with Wireless

I think I got it to work and print now, I had some help from my son with step 10 and now i can print from this computer.

Thank you so much for you help 

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HP Support Agent
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HP Officejet Pro 8620 Drivers won't install with Wireless

Hello, @EJ59

 

Thanks for the update & Great stuff! Glad to know that you were able to fix the issue :)
 

Visit us again if you have any concerns!

Thank you again and may you also have a great day and even better tomorrow :)

DVortex
I am an HP Employee

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dorseydd Student
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HP Officejet Pro 8620 Drivers won't install with Wireless

Hi,

In trying to follow the solution to this problem I encountered a problem.

The instruction below:

>If yes, go to http://hp.care/2uKfsYn and follow steps 6,7 & 10.

Opens a link that does not have 10 steps.  It ends at the seventh step.

Is there an alternate link I should use?

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