• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-19-2017 12:16 PM

HP Recommended

Hello, @EJ59

 

I definitely have few more steps that you could try 🙂

 

But I'd like to isolate the issue further. Let me know the following details:

 

1) Is the printer connected to the network?

2) Where you able to assign a private IP address to the printer?

 

If yes, go to http://hp.care/2uKfsYn and follow steps 6,7 & 10.

 

Thanks, I will watch for your reply!

Cheers 🙂

 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
3 REPLIES 3

‎08-21-2017 01:18 PM

HP Recommended

I think I got it to work and print now, I had some help from my son with step 10 and now i can print from this computer.

Thank you so much for you help 

Was this reply helpful? Yes No

‎08-22-2017 10:27 AM

HP Recommended

Hello, @EJ59

 

Thanks for the update & Great stuff! Glad to know that you were able to fix the issue 🙂
 

Visit us again if you have any concerns!

Thank you again and may you also have a great day and even better tomorrow 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
Was this reply helpful? Yes No

‎10-12-2018 08:16 AM

HP Recommended

Hi,

In trying to follow the solution to this problem I encountered a problem.

The instruction below:

>If yes, go to http://hp.care/2uKfsYn and follow steps 6,7 & 10.

Opens a link that does not have 10 steps.  It ends at the seventh step.

Is there an alternate link I should use?

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.