HP Officejet Pro 8620 web services not working.

[Jaas666]

I have the same issue.. same printer and  it also started in May.

I have a second printer  (hpdj3700) which doesn't present the issue .

Did you solved this?

[TEJ1602 · Accepted solution]

@Jaas666, Welcome to HP Support Community!

Try these steps to re-enable the web-services -

Step 1 Remove the Web-Services -

1. From the top of the screen, touch or swipe down the tab to open the Dashboard, touch ( HP ePrint ), and then touch (Web Services Settings).

2. Touch Remove Web Services.

Reboot the devices.

Step 2 Enable the Web-Services -

1. From the top of the screen, touch or swipe down the tab to open the Dashboard, and then touch ( Setup ).

2. Touch Web Services Setup.

3. Touch Accept to accept the Web Services terms of use and enable Web Services.

4. On the screen that appears, touch OK to allow the printer to automatically check for product updates.

5. If the Printer Update Options screen is displayed, select one of the options.

6. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Jaas666]

It just started working today.

[TEJ1602]

@Jaas666

That's great! Happy to hear that.  

If you need further assistance feel free to reach out to us.  

Have a great day ahead!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!