07-10-2019 10:27 AM
Printer will continually go "offline" although it still shows as 'connected'. The only way to get it to print is to "power off then on" the printer, and the document stored in memory will then print.
Solved! Go to Solution.
07-11-2019 09:11 AM
Thanks for using the HP Support Community.
Can you try using a TCP/IP port?
Create a TCP IP port
1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel, from Devices and Printers, right click the printer and left click Printer Properties, select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.
This video resource will show you how to do it:
Create & Use TCP IP port
Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)
Hope that helps!
I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
07-14-2019 11:13 AM - edited 11-06-2019 01:12 PM
Of all the "fixes" I've seen on this, the last two were identical, and this fix WORKS! Have not had a problem for 4 straight days, where during a day I may have had to turn off/on the power multiple times.
I did manually change the default IP address to a a different one first, and then implemented this fix.
A sure winner.. Will update if anything changes.
Koodos to both folks who were able to hit the nail on the wall. Well done!!!!!!
UPDATE: as of today, 11-6-19 have not had any problems. Definitely a static IP does the trick!