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‎06-17-2019 08:07 PM

HP Recommended
Product: HP Photosmart 5520
Operating System: Microsoft Windows 10 (64-bit)

Computer thinks the network printer is offline.  Iphones can still print over the network, but not the windows computer.  I have to uninstall and reinstall the software to make it work each time I want to print from the computer.  Please advise. 

1 REPLY 1

‎06-20-2019 04:19 AM

HP Recommended

@zhiller

 

Welcome to the HP Support Community.

 

Let's run the HP Print and Scan Doctor:

 

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

 

Also, try installing and using the HP Smart App: https://support.hp.com/in-en/document/c04675142

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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