06-17-2019 08:07 PM
Computer thinks the network printer is offline. Iphones can still print over the network, but not the windows computer. I have to uninstall and reinstall the software to make it work each time I want to print from the computer. Please advise.
06-20-2019 04:19 AM
Welcome to the HP Support Community.
Let's run the HP Print and Scan Doctor:
Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93
Also, try installing and using the HP Smart App: https://support.hp.com/in-en/document/c04675142
Let me know if this helps.
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Have a great day!
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