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zhiller Student
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HP Photosmart 5520 Offline

HP Photosmart 5520
Microsoft Windows 10 (64-bit)

Computer thinks the network printer is offline.  Iphones can still print over the network, but not the windows computer.  I have to uninstall and reinstall the software to make it work each time I want to print from the computer.  Please advise. 

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HP Photosmart 5520 Offline



Welcome to the HP Support Community.


Let's run the HP Print and Scan Doctor:


Use this link for details on using the HP Print and Scan doctor:


Also, try installing and using the HP Smart App:


Let me know if this helps.


If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!



Have a great day!

I am an HP Employee

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