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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-09-2017 05:20 PM

HP Recommended
Product: hp Photosmart C310
Operating System: Microsoft Windows 10 (64-bit)

I tried to install a generic cartridge.  A message came up saying I had a Ink Cartridge Problem. It also said the cartridge was missing or damaged.  I then installed a HP ink cartridge. It gave me the same message.  I cannot get that message off the screen and I cannot use the printer because of this.  It also says refer to Printer Documentation. But I have not been able to find was the computer says the problem is. 

1 REPLY 1

‎05-11-2017 03:02 PM

HP Recommended

Hi @Sue3129,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are getting a cartridge problem error on your HP Photosmart Premium e-All-in-One Printer - C310.

 

This issue could occur if the electrical contacts on the ink cartridge or the printhead are not clean.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link: Ink Cartridge Errors

 

Let me know how this works.
 

You have a good day ahead.
 

Rainbow23 - HP Support.
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