HP Printer 3835 software installation issue.

[GSparx]

HI 

I am using HP printer Deskjet ink advantage 3835 printer. however recently i have been facing issues. it all started when i i was printing a word document. i clicked on file> print>printer properties, to select the colour option since i wanted to print only black , but the colour select option was not available in wifi mode. When i connected the printer via USB the same was available, so i thought may be the software was corrupt. hence i uninstalled and reinstalled the same but the issue did not resolve. so i repeated the uninstall and since then i am getting the below message when installation is in process . Please help me in fixing the issue. Also why am i not get colour select option in wifi mode.

Kindly advise at the earliest.

Regards   

[sandytechy20]

@GSparx

Welcome to HP Support community.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

Update the printer firmware

Follow the steps mentioned in this HP document to update firmware:- Click here

Once you install the printer, change the bellow settings to print in color.

1. Open Devices and Printers by clicking the Start button , and then, on the Start menu, clicking Devices and Printers.
2. Right-click the printer that you want to use, and then click Printing preferences.
3. Make your choices, and then click OK.
4. Under option Print color select color , then the OK button.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[GSparx]

Hi Sandy,

Thanks for your prompt reply. i followed the steps but the Full feature driver is of HP Envy 5540.  My Printer is HP DeskJet Ink advantage 3835.

[sandytechy20]

@GSparx

Here is the link to download the driver:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[GSparx]

Hi Thanks installation was successful.. however as mentioned earlier i cant find colour option when i am printing in wifi mode. Colour option shows only when i am connected via USB. Please refer to the attached screenshot:

[sandytechy20]

@GSparx

This might require remote access of the computer to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

[GSparx]

I followed the steps you suggested, and i am directed to the below page, but this is how i had initiated this query... 😞

[sandytechy20]

@GSparx

I am sending you a private message with the steps to reach HP support. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

Cheers.

[GSparx]

Hi is there anybody facing the same issue found a fix? please do help..

[sandytechy20]

@GSparx

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.