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HP Printer driver issues

HP Envy 4502
Microsoft Windows 10 (64-bit)

I have a HP Envy 4502 wireless printer.  It has never truly worked from windows.  I am constantly reinstalling drivers.  Making it a network printer (which has worked sometimes).


Doesn't work from any windows 10 computer

Works from linux

Works from Android.


I've used default windows driver (detects fine, doesn't print, nothing in queue)

I've downloaded and used HP driver (detects fine, doesn't print, nothing in queue)

HP Smart Software loads fine, can see printer, scan, ink levels, print test page'


I'm normally an HP person (3 HP laptops).  Although I think this is the last time I'll buy a HP printer.  It's quite obvious it just doesn't work.  I can't believe my configuration is so unique. 

HP Support Agent
HP Support Agent
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HP Printer driver issues



Welcome to the HP Support Community.


This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.


Please do check your inbox on the forums page for the private message.



Have a great day!

I am an HP Employee

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