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‎07-06-2020 03:15 PM

HP Recommended
Product: HPOfficeJetPro 6978
Operating System: Microsoft Windows 10 (64-bit)

re: HPOfficeJetPro 6978.

Getting message: "Your Printer has experienced an unexpected configuration problem. 0x8007007e."

1 REPLY 1

‎07-09-2020 04:40 AM

HP Recommended

@Judyk71910, Welcome to the HP Support Community!

 

0x errors indicate a hardware issue in the printer. Perform the steps mentioned in this document to resolve this issue.

 

Also, make sure the print carriage is moving freely in the printer.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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