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MikeRSA
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HP Scan & Capture keeps displaying "General Failure" message

Example: Pavilion 65XXHP Laserjet 3380
Microsoft Windows 10 (64-bit)

I installed HP Scan & Capture on my PC but when I try to scan a document, it displays a "General Failure" message.  Why is that so?  I am running Windows 10, Version 1903 and an HP Laserjet 3380 is connected to my PC.  Is it probable that the software is not compatible with this printer?  Can someone please assist?

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HP Support Agent
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HP Recommended

HP Scan & Capture keeps displaying "General Failure" message

@MikeRSA, Welcome to the HP Support Community!

 

HP LaserJet 3380 All-in-One Printer is not supported by HP Smart app. Refer to this document and check under HP laserjet printer for more info.

 

You may download the print driver from HP Support site.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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