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HP Smart crashes on startup

HP Recommended
HP Smart
Microsoft Windows 10 (64-bit)

Hi everyone,

 

I'm having problems with HP Smart. I installed it and it worked for a bit, but now it just crashes. I've already tried rebooting, the app still crashes. I've also re-installed the app, but I get the same results. It doesn't work anymore. What do I need to do so I can use the utility again? Temporarily, I have installed another app for scanning, but HP smart was really convenient and has a nice, clean UI that I liked using it. I wish to be able to use it again.

 

Thanks.

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HP Recommended

Hi,

From the search bar, search for HP Smart, right-click it and select App settings.

Click the Reset button and confirm any prompt, then try launching the app and check for any difference.

 

Shlomi


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Hello,

 

I tried that, but no change. It still just crashes.

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Could you please let me know your printer model?

 

May you have taken any specific step in the app prior to facing this issue?


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It's the HP DeskJet Ink Advantage 2676. HP Smart was working for a bit and I was just scanning documents, then it crashed. It's only just been crashing since.

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Hi again, HP Expert.

 

Can you help in this case, please?

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Hello,

 

I have been using HP Smart and recently update to the new version and so far I have not encountered this. 

Are you using Windows 10 version 18362 or older version?

 

I think you have done a lot of ways to recover the app, unfortunately, nothing works. I would recommend you directly email this issue to HPSmart@hp.com. The App team might be able to provide more assistance to your issue.

 

For the time being, please continue to use the other app for scanning purposes.

 

riley-rafa

I am an HP Employee
Although I am speaking for myself and not for HP.

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Thanks, riley-rafa. I will go ahead and email them.

 

By the way, I checked my Windows version and it says: Version 1903, OS build 18362.418. Does that help anything?

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It may help in the investigation so please provide that info when you email your issue to App team. Thanks!

 

riley-rafa

I am an HP Employee
Although I am speaking for myself and not for HP.

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Yes, I did include it in the email. Hopefully, I can get a response.

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