HP Solution Center

[Senyab]

I have a new PC (also HP) which is running Windows 10 my printer was working fine on my old PC (Windows 7) but since changing to the new PC I have had problems with my HP Solution Center. I only get scan options no print options at all. I have tried uninstalling  and reinstalling the printer,drivers and the HP software, basically started from scratch but still have had no luck getting printing options on the HP solution center. The printer does print but I have to do it through windows or other software. Am I missing something or is the printer being and older model not compatible with the fabulous Windows 10 😞 

[Raj1788]

@Senyab

Welcome to the HP Community

With  Windows 10 HP Solution center is part of the full feature software.

I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

Remove the USB if connected

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

Then, Click on this link: https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-photosmart-c5300-all-in-one-printer-se... to download and install the HP Photosmart C5300/C5324 All-in-One Printer series Full Feature Software and Driver.

Try to print.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[Senyab]

I followed your instructions completely and it is still the same?

[Raj1788]

@Senyab

Create a local user or administrator account in Windows 10 using the below link.

Click here: https://support.microsoft.com/en-us/help/4026923/windows-10-create-a-local-user-or-administrator-acc...

Try installing the printer driver.

If the issue persists, I would personally suggest you contact our HP Support. 

Click here: https://support.hp.com/us-en/contact-hp?openCLC=true

Make sure you select the Country and Region.

Keep me posted on further assistance. Hope that helps! 

Have a great day ahead!