07-01-2019 08:04 AM
I keep trying to download HP Support Assistant, as its icon etc. had disappeared from my computer.
I go to a page that says download 9.4/8.7 support assistant, start the download, and then get a message saying the install is cancelled as there is a newer version already on my HP Envy Notebook.
Problem is I can't find this "newer" version of HP Support Assistant on my computer.
Please help! Many thanks.
07-03-2019 11:53 AM
I suggest you uninstall the HP Support Assistant using CCleaner. You can download the Free Trial CCleaner from this Link: https://www.ccleaner.com/ccleaner/download
- In CCleaner, click the Tools icon at left.
- In the Uninstall screen, select the name of the program you want to uninstall from the Programs to Remove list.
Note: CCleaner is a 3rd party software and HP is not reponsible for any Ads that might pop up
Restart the computer and download the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...
Keep me posted 😊
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I Am An HP Employee