jfkljc Tutor
13 9 0 0
Message 1 of 2
Flag Post
HP Recommended

HP Support Assistant

HP OfficeJet Pro 8035
Microsoft Windows 10 (64-bit)



I keep trying to download HP Support Assistant, as its icon etc. had disappeared from my computer.


I go to a page that says download 9.4/8.7 support assistant, start the download, and then get a message saying the install is cancelled as there is a newer version already on my HP Envy Notebook.


Problem is I can't find this "newer" version of HP Support Assistant on my computer.


Please help!  Many thanks.



HP Support Agent
HP Support Agent
9,906 9,731 656 633
Message 2 of 2
Flag Post
HP Recommended

HP Support Assistant



I suggest you uninstall the HP Support Assistant using CCleaner. You can download the Free Trial CCleaner from this Link:

  1. In CCleaner, click the Tools icon at left.
  2. In the Uninstall screen, select the name of the program you want to uninstall from the Programs to Remove list.



Note: CCleaner is a 3rd party software and HP is not reponsible for any Ads that might pop up


Restart the computer and download the HP Support Assistant from this Link:


Keep me posted 😊


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation