cancel
Showing results for 
Search instead for 
Did you mean: 
SanjaFid Honor Student
Honor Student
4 2 0 0
Message 1 of 3
123
Flag Post
HP Recommended

HP WidePage 777z - job storage issue

HP WidePage 777z

Dear all,

 

We are expiriencing a problem with printer HP WidePage 777z, to be exact with printing documents from job storage. 

When a document is choose to print from job storage the whole printer becomes unresponsive and only restart is solution. But restarting printer after every document is not really acceptable solution.

 

This is a network shared printer (for about 30 users) and it is not really functional without the  job storage.

 

Can you please tell me how to resolve this issue, or at least what could be the problem

 

Tehnical details: printer has the latest firmware (version: LIMOFWPP1N006.1921A.00, Date built 2019-05-24) and latest driver (HP PageWide Pro 772-777z PCL 6 ) with turn off job storage option.

There is an error in event log: Printhead lift motor stall.

 

 

Many thanks in advance!

2 REPLIES 2
Professor
Professor
2,477 2,151 192 384
Message 2 of 3
97
Flag Post
HP Recommended

HP WidePage 777z - job storage issue

If you turn off the job storage and send jobs does the printer function normally? If you are having a repeated lift motor stall that could be the reason that it locks up. Just to clarify, you state you want to use job option but at the end of your post you say job storage option off.

Find this information helpful? Please click Kudos or tag as solution. I am not an employee of HP but a current field service tech with 20+ years real world experience troubleshooting and fixing HP Imaging hardware.
Reply
0 Kudos
SanjaFid Honor Student
Honor Student
4 2 0 0
Message 3 of 3
85
Flag Post
HP Recommended

HP WidePage 777z - job storage issue

Repairatrooper, thank you very much for your reply! 🙂

 

I am sorry for the confusion: Yes, we want the job storage, but a funcional one. The printer funtions normally if the job storage is turn off, that is why I have mention that the job storage is turned off at the moment.

 

Can you, please, explain what "lift motor stall" means? That this mean the issue is hardware, and not software related?

 

 

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation