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HP deskjet 2131 installation

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HP deskjet 2131
Microsoft Windows XP

after installation of driver, in last massage appear as"there is a problem installing this hardware'' and ''An error occoured during the installation of the device''.''the specified module could not found''

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Greetings @dudhagara

 

Thanks for the post. 

 

I understand that you are facing an issue with your computer where you are unable to install the printer software on it, is that right?

Not to worry, I will be glad to assist you. 

Are you able to make a copy on the printer?

 

Request you uninstall the printer software and settings from your computer by following the procedure mentioned below. 

 

Uninstall the printer from "add or remove programs" from the control panel.

(Please have the printer Off and disconnected during uninstallation.)

Check in device manager, if the printer is listed there, please delete it.

(Right click on the Windows button to access device manager)

Go to devices and printers, select any printer listed there and you will get some options on the top. 

Click on print server properties. 

You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.

Delete all the instances of your printer listed in devices and printers.

Restart the PC.

Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 

Type %temp% in the run box and click Ok or hit the Enter button.

It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files, ignore them).

If possible, delete the printer from the registries using Regedit or using any other 3rd party application.

Restart the PC again. 

Download the latest full feature driver from this link and install it on the computer.

Connect the printer to your computer only when the setup prompts for the printer. 

 

Let me know if this helped.

Chimney_83
I am an HP Employee

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I tried as you told but still having same problem. If there is another way to connect printer please guide me.
Thanks and regards
Dudhagara
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Hi @dudhagara,

Thank you for your reply, I'll be more than glad to help you.

 

I understand that the issue still persists after following the steps provided in the previous interaction.

 

It looks like you were interacting with @Chimney_83, but he is out of the office today so I'll take over from here.

 

Let's go through a few steps that may help to fix this issue.

 

And here is the step by step guide in the link: http://hp.care/2ipxgOs   

 

Let me know how that works.

 

You have a good day ahead.

Rainbow23
I am an HP Employee

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