03-12-2018 01:16 PM
Tried to install printer software and drivers but during the installation my computer switched off because of broken computer fan. When i had switched on the computer, drivers installed but didn`t work. Tried to reinstall them but it didn`t help. What shoud i do next?
03-13-2018 04:35 PM
Thanks for stopping by the HP community. A very good day to you. I reviewed the post regarding assistance with the printer installation that was interrupted because the computer shut down. Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that. :)
For better clarity and to assist you better I would require more information regarding this:
- Did you run HP print and scan doctor?
- Did you make copies directly from the printer and check if it copies correctly to isolate that it is not hardware related.
For now, try these steps:
- Run HP print and scan doctor from here http://hp.care/2b4bUIM and check if the issue gets fixed.
- If the issue continues, then make 2 copies directly from the printer without any communication from the computer to eliminate hardware issues with the printer.
If it copies correctly then follow these steps:
- Please perform a hard reset on the printer from this link: http://hp.care/2kcz5os (Step 1: Reset the printer)
Then uninstall and reinstall the printer software at the root level if the OS is Windows.
- Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
- Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
- Go to devices and printers, in control panel and select any printer listed there and you will get some options on the top.
- Click on print server properties.
- You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.
- Delete all the instances of your printer listed in devices and printers.
- Restart the PC.
- Once the PC is on the desktop, press Win + R, it would bring a Run dialog box,
- Type %temp% in the run box and click Ok or hit the Enter button.
- It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
- If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
- Ignore the Regedit option if it cannot be done.
- Restart the PC again.
- Then create a new user account as an administrator from this link: http://hp.care/2rZfJBC
Log into the new user account after restarting your computer.
Then download the latest printer driver from http://hp.care/2sKd6qP and install it on the computer after selecting the correct operating system.
Connect the printer to your computer only when the setup prompts for the printer.
This should fix the issue.
If this does not do the trick, please download the Windows Built-in drivers by following instructions from this link: http://hp.care/2o3acvH
This will resolve the issue for you.
Please perform all these steps patiently as it is critical to resolving the issue. Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat.
Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care now and have a terrific week ahead. :)
I am an HP Employee