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Solved!

HP installation software can not find printer by WIFI

HP Recommended
HP Photosmart 6520
Microsoft Windows 10 (64-bit)

At some time I could not print on my HP Photosmart 6520 anymore.

I decide to remove the printer, and all HP software on my computer. (The printer is the only HP divice I have).

I downloaded the laters driver from HP-site PS6520_1315-1.

During installation I select connect by WIFI and I enter the IP-address of my printer.

But the installation program cannot find my printer.

 

Remarks:
I can print and scan on this printer from another computer in the same home network.

I can ping the printer from a CMD-window. So the connection is ok.

 

Who has an idea how tyo solve this problem?

6 REPLIES 6
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HP Support Agent
HP Support Agent
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Message 2 of 7
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HP Recommended

@HermW, Welcome to the HP Support Community!

  • Make sure the printer and the PC are connected to the same wireless network.
  • This printer supports only 2.4GHz network. So, the PC should be on the 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
  • Restart the wireless router, the printer, and this computer.

If you are able to ping the printer from this computer, and you get a 0% loss, it means the connectivity is fine.

 

Use the HP Smart app to print and scan from your Win PC

Click here to download and know more about the app.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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Hello Kumar0307

 

Thank you for your answer.
But I have the same problem when the laptop is connected via UTP cable to the network.
Ping from the computer to the printer gives 0% loss.
But the HP installation program PS6520_1315-1 gives cannot find the printer (on the same IP-address as the ping command.)

Have you any idea how to solve this problem?

King regards, Herm

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HP Support Agent
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@HermW

 

Restore the network settings on the printer

Go to Setup > Network > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network.

 

Now, try installing/printing using the HP Smart app.

 

Let me know how this goes.

KUMAR0307
I am an HP Employee

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Hello Kumar0307,

 

The network was not the problem. I can print from another computer in the same network also.

 

When I install the printer by the HP SMART app then the printer is installed correctly and I can print.!!!!!!!!!
So the problem is in the PS6520_1315-1 installation program recommended on the HP website.

Thanks for the assistence.

Kind regards, Herm

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Sorry to forgot to thumb-up to you!!!!!

Done.

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HP Support Agent
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@HermW

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

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