11-22-2019 05:10 AM
my wife has a small office and uses a HP officejet 8600 pro. All of a sudden the printer refused to print and the message on the display reads "problem with print head, switch off and on". Of course this was not a solution ;(
I bought a new print head, exchanged (very simple procedure) and have still the same problem. I checked every nook and cranny I could open but I don't see anything obvious.
Any idea what the real problem could be? Given that the printer was quite cheap as HP makes its margin with the ink I'm not willing to invest a lot of money (printer is about 250€, new print head was 60€).
Thanks for suggestions.
11-25-2019 12:50 PM
@FabrinRodriguez, Welcome to HP Support Community!
If you have already performed the steps from the document Resolving Printhead Errors and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee