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HP officejet 8610 ink sensor failure

HP Recommended
A7F64A HP officejet pro 8610
Microsoft Windows 10 (64-bit)

Hi,

 

I've got the ink sensor failure on my HP officejet 8610 pro only for the black color. 

 

I've already tried to replace the cartridge and to do a semi full reset without any result. the status of the print head is displayed as good.

 

is there a way to clean the sensor ? or reset the error? i've seen the black ink on the print head nozzle so it should be working.

 

thanks

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