HP photosmart 5520 printer does not show network name. Cannot connect because of this.

[loua2]

Recently installed a new router with a new network name.  Printer does not pick up the new name.

Also, cannot enter the new name because the printer keyboard does not have dashes( - ) or dots ( . ) and the new name has these.

[Dvortex · Accepted solution]

Hello, @loua2 – Hope you are well 🙂

I came across your message about the HP printer issue and wanted to pop in to help 🙂

Going through your post, I see that your Photosmart printer is not getting connected to the network. Let’s try to run the wireless setup wizard to get the printer connected to the new network:

1. Turn on the printer, if it is not already turned on.

2. On the printer control panel, touch the Wireless icon .

   The Wireless Summary screen appears.

3. Touch Settings, and then touch Wireless Setup Wizard.

4. Follow the instructions on the control panel to connect the printer to your wireless network.

5. Check http://hp.care/2psTFxH for detailed instructions.

Now, try and perform a reset printing system to delete the old printer entry and to add the new one:
 

• Click the Apple menu icon, and then click “System Preferences”.
• Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”.
• Right-click the blank space in the Printers list, and then click “Reset printing system”.
• Click “Reset” in the confirmation window.
• Enter an administrator username and password, and then click “OK”.
• Wait until the printing system is reset and no devices show in the Printers list

• Restart your computer and then go back to System preferences – Printers and scanners.
• Click the “Add button” (+).
• Find, and then select the name of your printer from the printer list, and then click “Add” to add your printer.
• Click “Print Using...”, and then select the name of your printer (By default “Airprint” would be selected)

Those steps should do the trick, let me know the outcome!

Good luck 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[loua2]

Thanks Dvortex. That did it.

loua2

[sandytechy20]

@loua2

Thanks for the reply.

Superb job on trying the different steps to isolate the issue.

Good to know issue is resolved.

Feel free to contact us in future if you need assistance.

Cheers.