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‎02-13-2019 01:15 PM

HP Recommended
Product: HP Envy 4520

Hi,

 

Our printer was working fine at one point yesterday however an error appeared on screen (both device & printer) saying there was an issue when printing. On the printer the error message read "HP instant ink cartridge cannot be used until printer is enrolled in HP Instant Ink." There were issues with our printer and account around a month ago with billing information but that was resolved and the printer has been working fine since. Around the same time new cartridges were put in from the instant ink programme. Briefly looking online we tried updating the software on the printer and cleaning the cartridges but no luck, any help would be greatly appreciated.

1 REPLY 1

‎02-14-2019 03:06 AM

HP Recommended

Hi @GP1973

 

Is your printer online? 

 

Try rebooting the devices -

 

1) Turn off the Router, Printer, and the computer/ mobile devices. 
2) Wait for 60 seconds. 
3) Turn on the Router first and wait for all the lights to stabilize. 
4) Turn on the printer and allow it to configure itself. 
5) Turn on the computer/ mobile devices.
 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. 

 

Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day ahead 🙂

Asmita
I am an HP Employee

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