HP refused to provide technical support on new printer unless I pay for support

[UtahDon888]

HP support stated that I would have to pay for support because they did not know how to fix my printer.  They installed the “Basics” softfware, later, I installed the “Full drivers and software.”  I would like it to be installed with a USB cable installation.

I paid Walmart insurance, but when I called them, they refused to give me any coverage because the printer never worked, even though it is brand new.

I have a brand new HP LaserJet Pro M148f-M149f printer with Scanner/Fax but it does not work.  It is not over 30 days so, HP says they will not take it back.  So much for a 12-month warranty.

I cannot get my printer/scanner/fax to shake hands.  Driving me crazy!

HP Printer

Laser Jet Pro MFP M148

IP Address 192.168.0.103 (does not work)

IP Address 192.168.223.1 (does not work)

Purchased 9/30/2019

Installed 10/04/2019

Serial Number = [edit]

Product Number = 4PA42A

Name of Printer = NP127FC81

Is there anyone out there who can help me.

[Cheron-Z]

@UtahDon888

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

[Cheron-Z]

@UtahDon888

We have not heard back from you.  If you still need assistance please let us know.

Thank you.

Cheers