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Honor Student
Posts: 2
Member Since: ‎10-12-2017
Message 1 of 4 (106 Views)

HP solution center: Printer setup has failed to complete

Product Name: Photosmart Premium c309a
Operating System: Microsoft Windows 10 (64-bit)

This is a network printer, ethernet connection.  Windows 10 computer cannot complete the setup.  From a Vista OS computer, solution center is fully functional with this printer.

 

Tried all recommended stuff on the site:  uninstalled solution center, uninstalled driver,  downloaded new solution center from hp,  restarted the router and the printer. 

 

When using add a device, network configuration sees the device, the IP & MAC address.  After clicking next, the setup step reaches 100% and then fails.

 

 

solution center.jpg

Windows does see the printer and will load the drivers,  and I can print to it from apps.  I can also use WebServices to scan etc.  Solution center is the problem.  

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HP Support Agent
Posts: 7,562
Member Since: ‎07-26-2016
Message 2 of 4 (72 Views)

Re: HP solution center: Printer setup has failed to complete

Hi @befuddled57,

 

Thanks for stopping by the HP Support Forums! This is a wonderful location to converse with the community, get assistance and find tips.

 

I see that you are having issues while scanning since the solution center is not getting installed. Solution center is an older software and hence may not be compatible with the new Windows 10 environment.

 

I would suggest you use HP Scan and Capture application to scan using your Windows 10 system. HP Scan and Capture is a simple application that captures photos or documents from an HP scanning device or your computer's built-in camera.  These images can be previewed, edited, saved, and shared to other applications as well.

 

Go to http://hp.care/2bUVkrw to download and install the Windows Scan and Capture app.

 

Alternatively, you can try these steps to install HP Solution center.

 

The HP solution center is for older printer models and hence has a compatibility issue while running in Windows 10 environment. The issue might have been caused by recent updates on your computer. I would suggest you a workaround by changing the compatibility on the drivers. Follow the steps below (Check the fig below for ref):

  • Unplug the USB cable from the printer and computer if present.
  • Go to Control panel – Programs and feature – Select all the HP Photosmart printer entries and uninstall them. (Including the HP solution center)
  • Restart your computer.
  • Go to http://hp.care/2cUbV17 and download and save the full feature driver file (Do not run the file, just download and save it to your desktop or download folder)
  • Now go to the download location, right-click on the driver file and select “Properties”.
  • Under “Compatibility” tab, check the box which says “Run this program in compatibility mode for” and select “Windows 8” (In fig, I have selected Windows 7, but make sure you select Windows 8).
  • Also, select the box “Run this program as an administrator”.
  • Apply and save the settings.
  • Now double-click and run the program.

 

 

That should get the solution center working. Let me know!

 

I hope this helps. Let me know how it goes for further assistance.

 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts,

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Jeet_Singh
I am an HP Employee

Honor Student
Posts: 2
Member Since: ‎10-12-2017
Message 3 of 4 (42 Views)

Re: HP solution center: Printer setup has failed to complete

Thanks, but I am sorry to say it delivered the same result.  "Printer setup has failed to complete". 

 

Ran in windows 8 compatibility mode, ran as administrator.

 

Any other ideas?

 

 

HP Support Agent
Posts: 7,562
Member Since: ‎07-26-2016
Message 4 of 4 (21 Views)

Re: HP solution center: Printer setup has failed to complete

Hi @befuddled57,

 

As I understand you have followed the steps suggested and still having the issue, I would personally suggest you contact our HP phone support so that they can remotely take control of your PC and help you check the settings. 

 

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

 

If you have any troubles, let me know and I will do my best to help!

 

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

 

Regards,

Jeet_Singh
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation