HP updates always fail

[skipl42]

HP Updates always fail ???   Example: (2)

Hewlett-Packard - USB - 12/5/2017 12:00:00 AM - 44.2.2601.17339

Installation date: ‎3/‎14/‎2020 9:09 PM

Installation status: Failed

Error details: Code 80070103

Hewlett-Packard - USB - 2/10/2017 12:00:00 AM - 44.1.2402.1741

Installation date: ‎3/‎14/‎2020 9:09 PM

Installation status: Failed

Error details: Code 80070103

[Riddle_Decipher]

@skipl42 The installation of the updates depends on where you are downloading it from?  Which application or website?

And Why? Is there any specific reason you wish to install these updates? 

Did you check if other programs on the device are being updated?

P.S: Welcome to HP Community 😉

Keep us posted,

And the answer to the above question will help me, help you!

Keep me posted, and if any of the above questionnaires helped resolve the issue, 

Mark this post as an "Accepted Solution".

Good luck.

[skipl42]

Riddle_Decipher

 The installation of the updates depends on where you are downloading it from?  Which application or website? I receive notifications from Microsoft that Updates are available. With the MS updates there are sometimes updates listed from HP and I usually  download them all.   

And Why? Is there any specific reason you wish to install these updates?   I want to keep my computers up to date and also my HP Printer.  I feel that since the HP updates are failing to install that maybe why I am having problems using my 7855 HP Printer.  In the past  I have always been able to scan a paper document and then email it to myself so I can attach it to an email.  For some reason I cannot do this anymore. I get an error message on the 7855 screen that the email cannot get to a server.  I have been scanning and emailing documents on the 7855 for months but not now.

Did you check if other programs on the device are being updated?   I have not checked this out but feel that updates to other programs are OK since I have not had problems.

Skip

[Riddle_Decipher]

@skipl42 This looks like an issue with the scan to email server and here's how to resolve it:

Please follow the below steps to assign a manual/static IP to resolve your concern:

-Verify in the printer that 'Auto Off/Sleep' is disabled. Use the Embedded Web Server (EWS) by going to the printers IP address in your browsers address bar, click Settings Tab/Auto-Off. --Or use the Printer Assistant, Printer Home Page (EWS). Also, check your Printers Properties.

-If the printer supports and has IPv6 enabled, turn off IPv6 in the printer.

-If needed and you assigned a static IP address, try using 8.8.8.8 for the Preferred DNS server and 8.8.4.4 at the Alternate DNS server. 

-Verify the printer is on the latest firmware by checking with the HP Support site.

In the router: (Refer to your router manual for information) 

Use a fixed wireless channel like 1, 6 or 11, never 'auto', try channel 1 first then the rest. 

Set router to 20Mhz only, or 145Mbps depending on the router. 

Always use WPA2-AES (Personal) encryption, but you can try `mixed' mode. 

Disable WPS and never use it and disable UPnP for the routers security. Nobody can hack your system now and helps with wireless connectivity (if you want to know why search the web).

If you have a dual-band router (2.4Ghz and 5.0Ghz bands), make sure the SSID's are NOT the same, they must be different for all bands, even for any Guest networks.

SSID broadcast must be enabled.

Save all settings. Power off both, wait 2 mins. Power on the router and wait 2 mins. 

Power on the printer and verify it reconnects to the router

You can also refer to the below video for the same. 

Note that, in the video, the interface shown is the Windows interface, but the steps are the same as it done using a web browser. 

And the article may have the title of another printer, but the steps are bound to help resolve your concern as well.

CLICK HERE TO WATCH THE VIDEO

~Obtain the IP address of the printer - You can touch the "wireless" icon on the printer control panel to get the IP address.  

~Type the IP address on your web browser to obtain the printer EWS page on your computer.  

Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.  

~ Go to the "Network" tab - Click on "Wireless (802.11) - Then click on "Network address (IPv4)  

~Click on the radio button which says, "Manual IP" and then click "Suggest a manual IP address" to give a manual IP address to your printer.  

~Click on radio button which says, "Manual DNS Server" and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)  

~Restart the printer and then router once done. 

If the issue persists, please restore network to defaults and then set it up again.

Let me know how that pans out.