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‎03-29-2020 03:04 AM

HP Recommended
Product: hp ink advantage 3525

hi.i have been using my hp 3525 for years and now its suddenly stopped working and said I have to use setup catridges which I have thrown away for years.please let me know how to bypass this.Thanks

1 REPLY 1

‎04-01-2020 12:35 PM

HP Recommended

@AJ1986, Welcome to HP Support Community!

 

I see that the printer is in error state, I'd recommend you follow the steps from the document HP Ink Cartridges - 'Use SETUP Cartridges' Error to resolve the issue.

 

Additionally, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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