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‎07-12-2019 09:47 PM

HP Recommended
Product: OfficeJet 5255
Operating System: Unknown

bought new Printer OfficeJet 5255 paper tray won;t close cannot print any papers

6 people had the same question
1 REPLY 1

‎07-15-2019 12:42 PM

HP Recommended

@Kennyg7, Welcome to the HP Support Community!

 

Power Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Check for any obstructions, Stuck papers/plastic in the path of the tray.

Remove the ink cartridges, turn the printer over and check for any obstructions or damages.

 

Watch this video to know how to insert papers in the Input tray and how to close it. you can skip to duration: 06.24

Note: This video is not from HP but a third party channel on youtube.

 

Refer to step 4 of this document. Or you can also refer to page 11 of the User guide

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

KUMAR0307
I am an HP Employee

1 person found this reply helpful
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