-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printer Setup, Software & Drivers
- HPOfficejet 2620 not printing in colour
Create an account on the HP Community to personalize your profile and ask a question
06-25-2020 10:42 PM
I recently replaced a color cartridge in my HP Office jet model 2620 with a refilled genuine HP cartridge, following which, the printer will not print in color. It does however, Copy in color.
Solved! Go to Solution.
Accepted Solutions
06-26-2020 07:07 AM
Hi,
Try following below version of the HP Print and Scan Doctor Utility by selecting your printer:
http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe
Be sure to restart your PC and allow the utility to complete the process, then check for any difference.
Try printing and check for any change, if the same remains try printing using the newly added print queue copy and check.
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
06-26-2020 07:07 AM
Hi,
Try following below version of the HP Print and Scan Doctor Utility by selecting your printer:
http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe
Be sure to restart your PC and allow the utility to complete the process, then check for any difference.
Try printing and check for any change, if the same remains try printing using the newly added print queue copy and check.
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Didn't find what you were looking for? Ask the community