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Solved!

HPOfficejet 2620 not printing in colour

HP Recommended
Example: Lenovo Idea CentreA540
Microsoft Windows 10 (64-bit)

I recently replaced a color cartridge in my HP Office jet model 2620 with a refilled genuine HP cartridge, following which, the printer will not print in color. It does however, Copy in color. 

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HP Recommended

Hi,

Try following below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Try printing and check for any change, if the same remains try printing using the newly added print queue copy and check.

Shlomi


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HP Recommended

Hi Shlomi, Thank you for your advice, which directed me toward reinstalling the Printer Drivers, after which the issue with which we faced, was resolved. Thank you for your assistance in the matter. 

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