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‎09-24-2019 08:38 AM

HP Recommended
Product: Office Jet 3830
Operating System: Microsoft Windows 10 (32-bit)

The office jet 3830 printer keeps sending an error code OXB9807AA4.  If it is unplugged the code will go away but will return sometime later.  The printer is connected by a cord to my lap top and is not being used wirelessly.  Also the screen light does not go off when not in use.

1 person had the same question
1 REPLY 1

‎09-26-2019 06:47 PM

HP Recommended

@JustDucky24 Welcome to HP Community!

In some cases, removing the ink cartridges and resetting the printer can clear the error message.

  1. Turn on the printer.

  2. Wait until the printer is idle and silent before you continue.

  3. Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.

  4. Remove the ink cartridges from the printer.

  5. With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

  6. Wait at least 60 seconds.

  7. Plug the power cord back into the wall outlet.

    NOTE: 

    HP recommends connecting the printer power cord directly to a wall outlet.

  8. Reconnect the power cord to the rear of the printer.

  9. Turn on the printer, if it does not automatically turn on.

    The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

  10. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

  11. Reinsert the ink cartridges, and then close the ink cartridge access door.

  12. If you receive a prompt to print a calibration page, do so.

  13. If you disconnected the USB cable, reconnect it to the rear of the printer.

  14. Try to print.

If the issue persists, please upgrade the printer firmware using the steps mentioned here.

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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