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saadsalman37 Student
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Having Issue with my Printer

Officejet 2620 All-in-One Printer

I am having an issue with my Printer. Its not working properly or you can say its not even working. I have checked each and everything. Its completely new. i have also read a blog here womensdayinternational.com  but its not detailed. Can you help me out in this regard?

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Having Issue with my Printer

@saadsalman37,

 

Thank you for reaching out to the Hp support forums and a good day to you. I have read the post. Let us try to work as a team to figure things out here and it will be a delight to assist you. Great description of the issue. It is amply appreciated.

  • Does it now power pon?
  • When you state that it does not work, does it mean that it does not print or scan?
  • What is the operating system associated with the printer?
  • Is it Windows or Mac? What is the version of the Operating System?
  • DId you try printing from different applications to isolate the issue?
  • Did you try making photocopies directly from the printer and check if that works?
  • Did you try printing multiple documents and check again?
  • Do you get any error messages while printing?
  • Please share a screenshot of the exact error or an image of the error if you get one.

Furnish the requested details to assist you correctly.

Thanks and have a blessed week ahead.

DavidSMP
I am an HP Employee

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