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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-27-2017 05:32 PM

HP Recommended
Product: Hp office jet pro 8610
Operating System: Microsoft Windows 10 (64-bit)
Memory full , can't unlock
2 REPLIES 2

‎02-27-2017 05:32 PM

HP Recommended
How to unlock
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‎02-28-2017 02:10 PM

HP Recommended

Hi @Virginialady10,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

 

I understand that your HP OfficeJet Pro 8610 printer is locked with an admin password and you would like to unlock it. I recommend you to perform a semi-full reset on the printer by following the below steps:

 

Note: Please view page no. 9 from this user guide http://hp.care/2cmLguo if you want to know the control panel buttons: (Overview of buttons and lights)

 

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.
 
Let me know how that goes. Good luck!
Cheers 🙂

Jeet_Singh
I am an HP Employee

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