Having trouble signing in? Try this!
Post new question
Question
Reply
 
Highlighted
Student
Posts: 1
Member Since: ‎06-13-2018
Message 1 of 3 (123 Views)

Hp LaserJet Pro M12W driver not installing

[ Edited ]

HELLO

I bought a M12w wireles 

i downloded drivers 

after clicking extracing appear after become 100% 

nothing will happen and nothing will apear 

i use win10 on galaxy book1 2

 

Reply
0 Kudos
HP Support Agent
Posts: 3,893
Member Since: ‎10-14-2016
Message 2 of 3 (91 Views)

Re: Hp LaserJet Pro M12W driver not installing

@RASHED152

Thank you for posting on HP Forums,

Flower_Bud is at your service.

 

As I understand, you're having installing printer drivers, 

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

Do you get any error message while installing the drivers?

How is your printer and computer connected (USB or Wireless)?

How did you download the drivers (From Disk or HP website)?

What is the operating system on PC?

 

Once I have the information, I'll help you further with troubleshooting steps,

Keep me posted,

Cheers :)

Flower_Bud

 I am an HP Employee 

If you found this post helpful, you can let others know by clicking the Accept as Solution button.

Provost
Posts: 21,796
Member Since: ‎01-03-2011
Message 3 of 3 (81 Views)

Re: Hp LaserJet Pro M12W driver not installing

Hi,

This is an issue due to the latest Windows 10 update.

 

Please browse to C:\LJPM11-M13_Full_Solution and laucnh HpSetup.exe to launch the installation.

 

Shlomi

Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution :)
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation