Thank you for posting on HP Forums,
Flower_Bud is at your service.
As I understand, you're having installing printer drivers,
No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:
Do you get any error message while installing the drivers?
How is your printer and computer connected (USB or Wireless)?
How did you download the drivers (From Disk or HP website)?
What is the operating system on PC?
Once I have the information, I'll help you further with troubleshooting steps,
Keep me posted,
This is an issue due to the latest Windows 10 update.
Please browse to C:\LJPM11-M13_Full_Solution and laucnh HpSetup.exe to launch the installation.
If my post resolve your problem please mark it as an Accepted Solution :)