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Posts: 1
Member Since: ‎06-13-2018
Message 1 of 3 (170 Views)

Hp LaserJet Pro M12W driver not installing

[ Edited ]


I bought a M12w wireles 

i downloded drivers 

after clicking extracing appear after become 100% 

nothing will happen and nothing will apear 

i use win10 on galaxy book1 2


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HP Support Agent
Posts: 4,460
Member Since: ‎10-14-2016
Message 2 of 3 (138 Views)

Re: Hp LaserJet Pro M12W driver not installing


Thank you for posting on HP Forums,

Flower_Bud is at your service.


As I understand, you're having installing printer drivers, 

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

Do you get any error message while installing the drivers?

How is your printer and computer connected (USB or Wireless)?

How did you download the drivers (From Disk or HP website)?

What is the operating system on PC?


Once I have the information, I'll help you further with troubleshooting steps,

Keep me posted,

Cheers :)

Posts: 22,197
Member Since: ‎01-03-2011
Message 3 of 3 (128 Views)

Re: Hp LaserJet Pro M12W driver not installing


This is an issue due to the latest Windows 10 update.


Please browse to C:\LJPM11-M13_Full_Solution and laucnh HpSetup.exe to launch the installation.



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