cancel
Showing results for 
Search instead for 
Did you mean: 
LittleFlock Honor Student
Honor Student
2 1 0 0
Message 1 of 5
911
Flag Post
HP Recommended

Hp LaserJet Pro M12W driver not installing

Hi there,

I've got the printer & am having the issue installing drivers with Windows 10 Creator Update.

 

While I can print from Windows using the included driver & USB, I can't install the official driver to allow me to set up WiFi printing (the reason I bought this printer).  Unfortunately my Google WiFi doesn't support WPS for automatic setup, so I need to get this driver working.  I don't have an alternative PC to do the install from.

 

Thanks,

Michael

4 REPLIES 4
HP Support Agent
HP Support Agent
10,961 10,744 724 705
Message 2 of 5
863
Flag Post
HP Recommended

Hp LaserJet Pro M12W driver not installing

@LittleFlock

 

Welcome to HP Forums. This is a great place to get support, find answers and tips.
 

I understand that you are unable to install the drivers for your HP LaserJet Pro M12w

 

I'll try my best to help and together we should be able to sort this out 😊

 

Let's start with a Printer Reset

 

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.


The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed

 

Then uninstall the Printer driver from Root level and download the Full Feature Software

 

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the Full Feature Software from Here and follow the onscreen Instructions


Note: Connect the USB cable only when prompted during installation

 

Please perform these steps at your convenience and keep me posted how it goes 👍

 

Thank you and have a Great day 😀

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" and this will also help other community members with similar issue.

 

 

KrazyToad
I Am An HP Employee

Reply
0 Kudos
LittleFlock Honor Student
Honor Student
2 1 0 0
Message 3 of 5
840
Flag Post
HP Recommended

Hp LaserJet Pro M12W driver not installing

Hi there,

I've followed this process and the driver software does not install.  The install files goes through the extraction process, then nothing launches to do the actual install.

 

I should note that I've tried running this both straight from explorer, and from an Admin powershell without luck.

Reply
0 Kudos
HP Support Agent
HP Support Agent
17,212 17,063 1,138 1,787
Message 4 of 5
822
Flag Post
HP Recommended

Hp LaserJet Pro M12W driver not installing

@LittleFlock,

 

It is great to have you back and your patience is greatly appreciated.

 

I am the The_Fossette. It looks like you were interacting with @KrazyToad, but he is out of the office today so I'll take over from here. 

 

I recommend you create a new user account on the computer and then install the printer and check.

 

Follow the steps in the below artilce to create a new user account on the computer.

 

https://support.microsoft.com/en-us/help/4026923/windows-10-create-a-local-user-or-administrator-acc...

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

Reply
0 Kudos
Hemant79 Student
Student
2 1 0 0
Message 5 of 5
138
Flag Post
HP Recommended

Hp LaserJet Pro M12W driver not installing

So much bull **bleep** but no solution. All a user want is a simple procedure to install M12w on Windows 10.

The downloaded installer never runs. What do you expect a user to do? Entire support site has no definitive and precise solution to the problem.

I will think ten times before buying an HP product now.

Disappointed and frustrated.

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation